Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space. You will be required to remove some files from your account or upgrade your hosting package to one with more space.

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Do I have to use an FTP program to upload files?

No. You can use the built in file manager in your cPanel to upload files as well.